This paper presents a core reference ontology for services that harmonizes a number of
service perspectives, based on the notions of service commitments and claims,
grounded in the Unified Foundational Ontology.
Published in one of the key journals of our field with high impact
(IF 2019-2020: 4.188)
It is well cited (94 citations) and still relevant (16 citations in 2020).
The research is done in collboration with leading groups on service language
engineering and ontologies, viz. the NEMO group of UFES/Brazil and the Laboratory
for Applied Ontology of ISTC/Italy.